Subject: Ticket Assigned - Conversation with Yang❤️
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 21:15:36 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yang❤️ Yang❤️                    I returned 1 item but not yet refunded?           05:15 PM, 23rd Sep                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:15 PM, 23rd Sep                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:15 PM, 23rd Sep                     Yang❤️                             05:15 PM, 23rd Sep                    Centrepoint KW whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           05:15 PM, 23rd Sep                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:15 PM, 23rd Sep                     Yang❤️                    1           05:15 PM, 23rd Sep                    Centrepoint KW whatsapp bot                    Hello Yang❤️ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:15 PM, 23rd Sep                     Yang❤️                    3           05:15 PM, 23rd Sep                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:15 PM, 23rd Sep                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:15 PM, 23rd Sep                     Yang❤️                    I requested return for some of the items ordered online but still nobody picked up. Please do the needful. Thanks!           01:04 AM, 06th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:04 AM, 06th Dec                     Yang❤️                    2           01:04 AM, 06th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:04 AM, 06th Dec                     Yang❤️                    1           01:04 AM, 06th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           01:04 AM, 06th Dec                     Yang❤️                    [email-masked]           01:05 AM, 06th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:05 AM, 06th Dec                   Mohammed                    Hi Yang, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:07 AM, 06th Dec                     Yang❤️                    Just want to ask when will they pick up my return request?           01:07 AM, 06th Dec                     Yang❤️                    Order no 8403728807           01:09 AM, 06th Dec                     Yang❤️                    Return requested on dec 3           01:10 AM, 06th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:10 AM, 06th Dec                   Mohammed                   Please note that the item will be collected with in 3-5 working days.           01:11 AM, 06th Dec                   Mohammed                   Is there anything else may I assist you?           01:13 AM, 06th Dec                     Yang❤️                    That’s all           01:14 AM, 06th Dec                     Yang❤️                    Thanks           01:14 AM, 06th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 AM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5417161