Subject: Ticket Assigned - Conversation with gauri
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 05 Dec 2022 01:27:54 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gauri gauri                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  gauri Bot:  Hi gauri, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97459931518            04:08 AM, 05th Dec                     gauri                    Hi           04:10 AM, 05th Dec                   Mohammed                    Hi Gauri, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           05:12 AM, 05th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:17 AM, 05th Dec                   Mohammed                   You can return yourCentrepoint product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.  - You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. - You can now drop off your return to any (Centrepoint) store across the UAE.  Here’s what you need to do.   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.  - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:24 AM, 05th Dec                   Mohammed                   Is there anything else may I assist you?           05:24 AM, 05th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:27 AM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5410397