Subject: Note Added - [#5269110] NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 05:57:42 +0000

Hi ,    Tharindu Rajapaksha added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5269110    Subject:  NEED ESCALATION   Requester: Dr.Sherehan Dawood    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Thanks and Best Regards</div>
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<div class="MsoNormal">Tharindu Rajapaksha</div>
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<div class="MsoNormal">Coordinator – Accounts</div>
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<div>From: Rahul Nerkar (TCS) &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, December 3, 2022 9:02 AM<br>
<b>To:</b> Tharindu Rajapaksha &lt;[email-masked]&gt;; Geetanjali Gadpelly &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fw: [#5269110] - NEED ESCALATION</div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Dear Tharindu/Geetanjali,</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Can you please forward this mail to "Centrepoint" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span></div>
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<span class="xelementtoproof"><span style="font-size:12.0pt;color:black;background:white">This is a Credit card transaction. The refund is credited to the Customer account on </span></span><span style="font-size:12.0pt;color:black">
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"> 24-Oct-22 amount KD-13.29/-.</span></div>
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<span style="font-size:12.0pt;color:black"><img width="1366" height="768" style="width:14.2291in;height:8.0in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNjI4ODg2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HoWEBVuNE1lzZWHCuzNX3ijHHAU2bzbCSoIVUmJfgzY" data-id="2044006288860"></span><span style="font-size:12.0pt;color:black"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Regards,<br>
<span class="contentpasted0">Rahul Nerkar.</span></span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, November 15, 2022 4:13 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5269110] - NEED ESCALATION</span> </div>
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<span style="font-size:12.0pt;color:black">Dear </span><span class="xcontentpasted1"><span style="font-size:10.5pt;color:#242424;background:white">Sohaib Ahmed,</span></span><span style="font-size:12.0pt;color:black"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">This is a Credit card transaction. The refund is credited to the Customer account on </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"> 24-Oct-22 amount KD-13.29/-.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Regards,
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Rahul Nerkar.</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, November 15, 2022 2:24 PM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5269110] - NEED ESCALATION</span> </div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Problem Statement: RRN Number</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Order Date: Oct 15, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Order ID: 8190336961</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Issue Description: The refund has been processed on 24-10-2022 and we are not able to get RRN and customer informed the refund yet Kindly share the RRN number </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">CS Team Sohaib Ahmed</span></div>
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<span style="font-size:10.5pt"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5269110:1125156</span><span style="font-size:10.5pt">
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