Subject: Ticket Assigned - Conversation with nehemia fuertes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 01:02:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nehemia fuertes nehemia fuertes                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  nehemia fuertes Bot:  Hi nehemia fuertes, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  #9404242854 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9404242854How come invalid???!?!! Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi nehemia fuertes, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502863197            03:38 AM, 04rd Dec                     nehemia fuertes                    You stole my money           03:38 AM, 04rd Dec                     nehemia fuertes                    You deducted my money yet my order is invalid?! Give me back my money           03:39 AM, 04rd Dec                   Mohammed                    Hi Nahemia, thank you for contacting us. I'm Mohammed .I will be happy to help you.           04:25 AM, 04th Dec                     nehemia fuertes                    Refund my money!           04:39 AM, 04th Dec                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           04:39 AM, 04th Dec                     nehemia fuertes                    No!           04:40 AM, 04th Dec                     nehemia fuertes                    You cannot refund it to my card because it is salary card!           04:40 AM, 04th Dec                     nehemia fuertes                    How will you return my money???           04:41 AM, 04th Dec                     nehemia fuertes                    No answer?????????           04:41 AM, 04th Dec                     nehemia fuertes                             04:43 AM, 04th Dec                   Mohammed                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:50 AM, 04th Dec                   Mohammed                   Is there anything else may I assist you?           04:58 AM, 04th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:01 AM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5403253