Subject: Ticket Assigned - Conversation with tahir hasan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Dec 2022 00:58:30 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tahir hasan tahir hasan                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi tahir hasan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9404208874 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 04/12/2022    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:39 AM, 04rd Dec                     tahir hasan                    Need to confirm the following:           01:40 AM, 04rd Dec                     tahir hasan                    1-  what time can i go to the outlet today to collect my order ?           01:41 AM, 04rd Dec                     tahir hasan                    2- i havent recieved any sma confirmation that a new order# is generated ? The last sms i got said the order was cancelled .. can you pls send me an sms confirming my order will be delivered today with the new order number           01:42 AM, 04rd Dec                     tahir hasan                    3- i still havent received any email yet for any notification. Can you pls check my email id if you have the correct one : [email-masked]           01:43 AM, 04rd Dec                     tahir hasan                    4- i am checking my app, for some reason it is showing the wrong email id with a typo... can you pls have it corrected. The correct email is is : [email-masked]           01:44 AM, 04rd Dec                     tahir hasan                    Can anyone help with the above pls ?           01:51 AM, 04rd Dec                     tahir hasan                    For point #3 and #4.. i just double checked , the email id i had shared was fine.. wondering why i havent received any email of order confirmation from splash. Do check and let me know. Thnxs           01:53 AM, 04rd Dec                   Mohammed                    Hi Tahir, thank you for contacting us. I'm Mohammed .I will be happy to help you.           04:23 AM, 04th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:31 AM, 04th Dec                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           04:45 AM, 04th Dec                   Mohammed                   Your order status will be change to ready for pick up at 04/12/2022 if the order status not-change and you did not receive any SMS massage to pick up the order with in 24 hours please contact us again.           04:55 AM, 04th Dec                   Mohammed                   Is there anything else may I assist you?           04:55 AM, 04th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:58 AM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5403251