Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 23:47:27 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9404022234 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  522505561            03:29 AM, 03nd Dec                     hi                    Ok           03:29 AM, 03nd Dec                   Mohammed                    Hi Dear, thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:30 AM, 03nd Dec                     hi                    Hello           03:31 AM, 03nd Dec                     hi                    My concern is i have ordered 2 dresses online           03:31 AM, 03nd Dec                     hi                    But one of them is showing cancelled           03:31 AM, 03nd Dec                     hi                    You there?           03:33 AM, 03nd Dec                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.   We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.  We would like to inform you that we have processed the refund of amount  AED 33 on 22/11/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:34 AM, 03nd Dec                     hi                             03:34 AM, 03nd Dec                     hi                    Can i order another item?           03:35 AM, 03nd Dec                   Mohammed                   If the item get cancel that means it in the last on the stock.           03:36 AM, 03nd Dec                     hi                    I want to add another one.           03:37 AM, 03nd Dec                     hi                    Can the amount will be managed           03:38 AM, 03nd Dec                     hi                    I dont want refund.. i will replace the item with another item           03:38 AM, 03nd Dec                     hi                    Is it possible?           03:39 AM, 03nd Dec                   Mohammed                   We are sorry we can not do any change in the order after placed.           03:39 AM, 03nd Dec                     hi                    Its ok           03:39 AM, 03nd Dec                     hi                    Thank you           03:40 AM, 03nd Dec                   Mohammed                   Is there anything else may I assist you?           03:40 AM, 03nd Dec                     hi                    Yeah one more question           03:40 AM, 03nd Dec                     hi                    If i order another item it will add the delivery  charges?           03:41 AM, 03nd Dec                     hi                    ??           03:42 AM, 03nd Dec                     hi                    Are you there?           03:44 AM, 03nd Dec                     hi                    I am still waiting for your response           03:44 AM, 03nd Dec                   Mohammed                   Yes if you place a new order there will be delivery chanrge.           03:44 AM, 03nd Dec                   Mohammed                   charge*.           03:44 AM, 03nd Dec                     hi                    Fine.. tq           03:45 AM, 03nd Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:46 AM, 03nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5396927