Subject: Ticket Assigned - Conversation with arshad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 21:25:59 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arshad arshad                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  arshad Bot:  Hi arshad, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503595583            12:38 AM, 02st Dec                   Mohammed                    Hi Arshad, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:39 AM, 02st Dec                     arshad                    Hii           12:40 AM, 02st Dec                     arshad                    I already purchased and I'm not satisfied with all the items           12:40 AM, 02st Dec                     arshad                    And when I contacted the customer service before ,they told us to take the items back to the nearest outlet and collect the refund           12:41 AM, 02st Dec                     arshad                    But when I went there they took only 2 items and From there itself they connected the customer service and they said to return back through online           12:42 AM, 02st Dec                     arshad                    When we returned through online u don't give us cashback to our account           12:43 AM, 02st Dec                     arshad                    Only to our wallet           12:43 AM, 02st Dec                     arshad                    Then y should u tell us to return through online           12:44 AM, 02st Dec                     arshad                    ?           12:44 AM, 02st Dec                   Mohammed                   Please note that we process the item return to store and refund done as cash value for 2 items.           12:44 AM, 02st Dec                   Mohammed                   For the remaining item i refund it now to we have processed the refund of amount 10 AED in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:45 AM, 02st Dec                     arshad                    ?           12:45 AM, 02st Dec                     arshad                    We already purchased accessories and it is damaged           12:46 AM, 02st Dec                     arshad                    How can we use that?           12:46 AM, 02st Dec                     arshad                    This isn't enough           12:46 AM, 02st Dec                     arshad                             12:48 AM, 02st Dec                   Mohammed                   Could you please share your order number so that I can assist you further?           12:49 AM, 02st Dec                     arshad                             12:50 AM, 02st Dec                     arshad                    Second order           12:50 AM, 02st Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:52 AM, 02st Dec                   Mohammed                   For the return in the order number 9402100425 the return request created and item collected where the refund will be process to my credit in the application.           12:54 AM, 02st Dec                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           12:54 AM, 02st Dec                     arshad                             12:57 AM, 02st Dec                     arshad                    How can I use this item???           12:58 AM, 02st Dec                   Mohammed                   How many damage item you recived  Set of 2 - Assorted Rings?           01:01 AM, 02st Dec                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           01:05 AM, 02st Dec                   Mohammed                   Hi , I have not received a response from you still, please confirm if we are still connected?           01:07 AM, 02st Dec                     arshad                    4 of them are damaged           01:09 AM, 02st Dec                     arshad                    .           01:09 AM, 02st Dec                     arshad                    Yes           01:09 AM, 02st Dec                     arshad                    Hello           01:11 AM, 02st Dec                   Mohammed                   We would like to inform you that we have processed the refund of amount 22 AED in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:13 AM, 02st Dec                     arshad                    Why no response?           01:13 AM, 02st Dec                     arshad                    For the left when will I get refund?           01:14 AM, 02st Dec                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           01:16 AM, 02st Dec                     arshad                    Ok           01:17 AM, 02st Dec                     arshad                    Thankyou for Ur help           01:17 AM, 02st Dec                   Mohammed                   Is there anything else may I assist you?           01:19 AM, 02st Dec                     arshad                    Yes           01:19 AM, 02st Dec                     arshad                             01:19 AM, 02st Dec                     arshad                    Why the balance is 10?           01:20 AM, 02st Dec                     arshad                    Still.!!           01:20 AM, 02st Dec                   Mohammed                   Please check you balance after 1 hours.           01:23 AM, 02st Dec                     arshad                    Ok           01:23 AM, 02st Dec                     arshad                    Thanks           01:23 AM, 02st Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:25 AM, 02st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5392171