Subject: Ticket Assigned - Conversation with Mikaela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 21:19:09 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mikaela Mikaela                    Hi           12:56 AM, 02st Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:56 AM, 02st Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:56 AM, 02st Dec                     Mikaela                    1           12:56 AM, 02st Dec                   Centrepoint UAE whatsapp bot                    Hello Mikaela , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:56 AM, 02st Dec                     Mikaela                    2           12:56 AM, 02st Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:56 AM, 02st Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:56 AM, 02st Dec                     Mikaela                    Can I return to the nearest store ?           12:57 AM, 02st Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:57 AM, 02st Dec                     Mikaela                    2           01:01 AM, 02st Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:01 AM, 02st Dec                     Mikaela                    1           01:01 AM, 02st Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:01 AM, 02st Dec                     Mikaela                    [email-masked]           01:02 AM, 02st Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:02 AM, 02st Dec                   Mohammed                    Hi Mikaela, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:05 AM, 02st Dec                     Mikaela                    Hi           01:08 AM, 02st Dec                   Mohammed                   Yes you can return the item to nearest store.           01:08 AM, 02st Dec                     Mikaela                    I would like to return an item           01:08 AM, 02st Dec                     Mikaela                    Is it possible for me to return in any nearest branch to me ?           01:08 AM, 02st Dec                     Mikaela                    What about the refund ?           01:10 AM, 02st Dec                   Mohammed                   Yes you can return the item to nearest store Centrepoint or LIFESTYLE.           01:10 AM, 02st Dec                   Mohammed                   Refund will be process to original payment method.           01:11 AM, 02st Dec                     Mikaela                    Ok thank u           01:11 AM, 02st Dec                   Mohammed                   Is there anything else may I assist you?           01:14 AM, 02st Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:16 AM, 02st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5392156