Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 21:12:03 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi my order was not processed even though i payed           12:58 AM, 02st Dec                     User                             12:58 AM, 02st Dec                     User                             12:58 AM, 02st Dec                     User                    was it canceled??           12:59 AM, 02st Dec                   Mohammed                    Hi Dear, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:00 AM, 02st Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:03 AM, 02st Dec                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8403843178 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8403844510.           01:07 AM, 02st Dec                   Mohammed                   Is there anything else may I assist you?           01:08 AM, 02st Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:11 AM, 02st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5392140