Subject: Ticket Assigned - Conversation with anu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 01 Dec 2022 20:14:58 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anu anu                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi anu, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96597559269            11:57 PM, 01st Dec                   Mohammed                    Hi Anu, thank you for contacting us. I'm Mohammed .I will be happy to help you.           11:58 PM, 01st Dec                   Mohammed                   Could you please share your order number so that I can assist you further?           11:59 PM, 01st Dec                     anu                    Hi Mohammad,I returned one of order on 16/11, it was 11.2 kd, when I enquired about about refund it will take 7-14 days ,but until now I didn't get my money           12:00 AM, 02st Dec                   Mohammed                   Could you please share your order number so that I can assist you further?           12:01 AM, 02st Dec                     anu                    Order number is 8195183499           12:01 AM, 02st Dec                     anu                    I paid by knet           12:02 AM, 02st Dec                     anu                    Hii           12:03 AM, 02st Dec                     anu                    Start Again           12:05 AM, 02st Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:05 AM, 02st Dec                     anu                    Ok           12:05 AM, 02st Dec                   Mohammed                   We would like to inform you that we have processed the refund of amount  KWD 11.20 on 18/11/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:07 AM, 02st Dec                     anu                    But it's already finished 14 days           12:08 AM, 02st Dec                     anu                    Until now I didn't get           12:09 AM, 02st Dec                     anu                    Can u help me please,it's not a small amount           12:11 AM, 02st Dec                   Mohammed                   If you did not receive the refund by the end of 2 Dec please contact us again.           12:11 AM, 02st Dec                     anu                    Ok           12:12 AM, 02st Dec                     anu                    Thank you           12:12 AM, 02st Dec                   Mohammed                   Is there anything else may I assist you?           12:13 AM, 02st Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:14 AM, 02st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5392001