Subject: Ticket Assigned - Conversation with Omnia Al Saleh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 21:31:31 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Omnia Al Saleh Omnia Al Saleh                    Hello           01:22 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:22 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:22 AM, 01th Dec                     Omnia Al Saleh                    How can I exchange an item           01:23 AM, 01th Dec                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           01:23 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:23 AM, 01th Dec                     Omnia Al Saleh                    1           01:23 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    Hello Omnia Al Saleh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:23 AM, 01th Dec                     Omnia Al Saleh                    2           01:23 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:23 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:23 AM, 01th Dec                     Omnia Al Saleh                    2           01:23 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:23 AM, 01th Dec                     Omnia Al Saleh                    1           01:23 AM, 01th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:23 AM, 01th Dec                     Omnia Al Saleh                    [email-masked]           01:24 AM, 01th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:24 AM, 01th Dec                   Mohammed                    Hi Omnia , thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:25 AM, 01th Dec                     Omnia Al Saleh                    I placed an order for two pairs of shoes.           01:26 AM, 01th Dec                     Omnia Al Saleh                    One of them is too tight and I want to exchange it           01:26 AM, 01th Dec                     Omnia Al Saleh                    Can I exchange it in store?           01:26 AM, 01th Dec                     Omnia Al Saleh                    Or do I have to return it and the place another order?           01:26 AM, 01th Dec                   Mohammed                   Yes you can exchange the item size in any store of  Centrepoint or SHOEMART           01:28 AM, 01th Dec                   Mohammed                   Is there anything else may I assist you?           01:28 AM, 01th Dec                     Omnia Al Saleh                    No that’s it thanks a lot ??           01:28 AM, 01th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:31 AM, 01th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5385390