Subject: Ticket Assigned - Conversation with omid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 20:56:13 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omid omid                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  omid Bot:  Hi omid, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-76927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096877174719            12:34 AM, 01th Dec                   Mohammed                    Hi Omid  , thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:38 AM, 01th Dec                     omid                    Hi           12:39 AM, 01th Dec                     omid                    I want change size item           12:39 AM, 01th Dec                     omid                    What should i do           12:39 AM, 01th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:43 AM, 01th Dec                   Mohammed                   We are truly sorry we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Splash store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:44 AM, 01th Dec                     omid                    Ok thanks           12:46 AM, 01th Dec                   Mohammed                   Is there anything else may I assist you?           12:50 AM, 01th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 AM, 01th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5385338