Subject: Ticket Assigned - Conversation with Suraj Nair
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 20:53:34 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Suraj Nair Suraj Nair                    Hi           12:24 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:24 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    Hello Suraj Nair , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:25 AM, 01th Dec                     Suraj Nair                    1           12:25 AM, 01th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:25 AM, 01th Dec                     Suraj Nair                    9403677023           12:25 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             12:25 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:25 AM, 01th Dec                     Suraj Nair                    2           12:25 AM, 01th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:25 AM, 01th Dec                     Suraj Nair                    1           12:25 AM, 01th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:25 AM, 01th Dec                     Suraj Nair                    [email-masked]           12:25 AM, 01th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:25 AM, 01th Dec                   Mohammed                    Hi Suraj Nair  , thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:32 AM, 01th Dec                     Suraj Nair                    Hi. Need to chk whats the status of order 9403677023           12:32 AM, 01th Dec                     Suraj Nair                    I couldnt complete the payment,  OTP not entered and accidentally pressed the back button. Now order status stuck at "verified"           12:33 AM, 01th Dec                     Suraj Nair                    Am not able to reinitiate payment or even cancel           12:33 AM, 01th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:37 AM, 01th Dec                     Suraj Nair                    Ok..thanks           12:38 AM, 01th Dec                   Mohammed                   Please note that te order did not placed successfully.           12:41 AM, 01th Dec                   Mohammed                   We request you to place a new order.           12:41 AM, 01th Dec                     Suraj Nair                    So how can i camcel this..there is no option visoble           12:41 AM, 01th Dec                   Mohammed                   The order cancelled.You can place a new order.           12:47 AM, 01th Dec                   Mohammed                   Is there anything else may I assist you?           12:53 AM, 01th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 AM, 01th Dec                     Suraj Nair                    Thanks           12:53 AM, 01th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5385329