Subject: Ticket Assigned - Conversation with Prachi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Nov 2022 20:38:28 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Prachi Prachi                    Hii           12:17 AM, 01th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            12:17 AM, 01th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            12:17 AM, 01th Dec                     Prachi                    1           12:17 AM, 01th Dec                   MAX UAE whatsapp bot                    Hello Prachi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:17 AM, 01th Dec                     Prachi                    2           12:18 AM, 01th Dec                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            12:18 AM, 01th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:18 AM, 01th Dec                     Prachi                    2           12:18 AM, 01th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:18 AM, 01th Dec                     Prachi                    1           12:18 AM, 01th Dec                   MAX UAE whatsapp bot                   Please enter your email address           12:18 AM, 01th Dec                     Prachi                    [email-masked]           12:18 AM, 01th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:18 AM, 01th Dec                   Mohammed                    Hi Prachi, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:19 AM, 01th Dec                   Mohammed                   With reference to order number 9402178717,we have checked and we would like to inform you that ​the order collected on 24/11/2022.           12:22 AM, 01th Dec                   Mohammed                   Is there anything else may I assist you?           12:22 AM, 01th Dec                     Prachi                    Yes           12:22 AM, 01th Dec                     Prachi                    Actualy i bought one sweatshirt from ibn batutta max but it is very big for me           12:23 AM, 01th Dec                     Prachi                    So can i exchange this tshirt in wtc mall max store?           12:23 AM, 01th Dec                     Prachi                    I want smaller size           12:23 AM, 01th Dec                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:25 AM, 01th Dec                     Prachi                    Sure           12:25 AM, 01th Dec                   Mohammed                   We are sorry we do not have exchange for max product you can only return the item and get refund.           12:29 AM, 01th Dec                     Prachi                    Ok           12:29 AM, 01th Dec                   Mohammed                   Is there anything else may I assist you?           12:34 AM, 01th Dec                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:38 AM, 01th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5385292