Subject: Refund issue/Call back
From: MOHAMMED MURSHED <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elbadri <[email-masked]>
Date: Fri, 25 Nov 2022 21:50:41 -0700 (MST)

Hi Team, 

Reference to ticket number:5086267 

With regards to the Order ID 8393223867, the customer is complaining that the refund for KWD 8.50 is not refunded. The order is from 2020 and we are unable to see it in hybris. 

Customer came back where we already process voucher for 3.60 KWD and rejected that.He want the amount to be transfer to his bank account. 

Kindly arrange call back to customer. 

Customer namer:Ayman Saber 
Contact number:+96599571304 

Customer will be available for call at 9-10 AM. 

Regards, 
M.Murshed