Subject: Note Added - [#5210799] escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 11:28:32 +0000

Hi ,    Geetanjali Gadpelly added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5210799    Subject:  escalation   Requester: Mariam Waleed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Please find below mail from Rahul.</div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Refund credited to customer account date 7-Nov-22. PFA attached KPAY payment details.</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Original Transaction ID 202230195223128</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">IP Address 40.69.94.67 Batch ID</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction Date/Time Mon Nov 07 07:53:42 AST 2022 Post Date 1107</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction ID 202231151588624 Action Code Credit</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Merchant ID 2683 Terminal ID 268301</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Payment Instrument Debit Card Brand ID National Bank of Kuwait</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Card Number 464452******8203 Card Expiration Oct , 2027</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction Amount 47.600 Currency Code 414</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Merchant Track ID pay_wjuja2v54m73hffxy3l7lmyc6m Result Code CAPTURED</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Host Response 00 Authorization Code 367645</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">AVS Response CVD2 Validation Repsonse</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Reference ID 231197000021 STAN ID 263975</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Cardholder Address</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">ECI 7 Cardholder Zip Code</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">User Field 1 User Field 2</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">User Field 3 User Field 4</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">User Field 5</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">UCAF Host Tran ID</span></div>
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<div>From: Tharindu Rajapaksha &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, November 24, 2022 12:43 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> Rahul Nerkar (TCS) &lt;[email-masked]&gt;; Geetanjali Gadpelly &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5210799] - escalation</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">FYI</div>
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<div class="MsoNormal">Thanks and Best Regards</div>
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<div class="MsoNormal">Tharindu Rajapaksha</div>
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<div class="MsoNormal">Coordinator – Accounts</div>
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<div class="MsoNormal">Landmark Group - Kuwait</div>
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<b>From:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 24, 2022 12:25 PM<br>
<b>To:</b> Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5210799] - escalation</div>
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<span class="contentpasted0"><span style="font-size:12.0pt;color:black;background:white">Dear Tharindu,</span></span><span style="font-size:12.0pt;color:black"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Can you please Forword this email to Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; from undelivered from my email ID .</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Refund credited to customer account date 7-Nov-22. PFA attached KPAY payment details.</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Original Transaction ID 202230195223128</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">IP Address 40.69.94.67 Batch ID</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction Date/Time Mon Nov 07 07:53:42 AST 2022 Post Date 1107</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction ID 202231151588624 Action Code Credit</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Merchant ID 2683 Terminal ID 268301</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Payment Instrument Debit Card Brand ID National Bank of Kuwait</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Card Number 464452******8203 Card Expiration Oct , 2027</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction Amount 47.600 Currency Code 414</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Merchant Track ID pay_wjuja2v54m73hffxy3l7lmyc6m Result Code CAPTURED</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Host Response 00 Authorization Code 367645</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">AVS Response CVD2 Validation Repsonse</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Reference ID 231197000021 STAN ID 263975</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Cardholder Address</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">ECI 7 Cardholder Zip Code</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">User Field 1 User Field 2</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">User Field 3 User Field 4</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">User Field 5</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">UCAF Host Tran ID</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Regards,</span></div>
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<div class="contentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Rahul Nerkar.</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, November 24, 2022 1:21 PM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5210799] - escalation</span> </div>
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<div class="xmsonormal">Dear <a id="OWAAM85AAB432A67F4F5DA1A3080D15BFBA4D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rahul Nerkar (TCS)</span></a>,
<a id="OWAAMDBBF8E8C54FE4E41BE5AE3FD146EEA33" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Geetanjali Gadpelly</span></a>,</div>
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<div class="xmsonormal">Please check below .</div>
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<div class="xmsonormal">Thanks and Best Regards</div>
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<div class="xmsonormal">Tharindu Rajapaksha</div>
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<div class="xmsonormal">Coordinator – Accounts</div>
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<div class="xmsonormal">Landmark Group - Kuwait</div>
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<div class="xmsonormal">+965 98 00 1796</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 24, 2022 11:59 AM<br>
<b>To:</b> Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5210799] - escalation</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Is there any update on the above issue?</span></div>
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<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks for your help!</span></div>
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<div class="xmsonormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5210799:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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