Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Nov 2022 00:32:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hii           04:19 AM, 24th Nov                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:19 AM, 24th Nov                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:19 AM, 24th Nov                     .                    1           04:19 AM, 24th Nov                    Centrepoint KW whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:19 AM, 24th Nov                     .                    2           04:19 AM, 24th Nov                    Centrepoint KW whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1800871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:19 AM, 24th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:19 AM, 24th Nov                     .                    3           04:19 AM, 24th Nov                    Centrepoint KW whatsapp bot                    Hi . , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:19 AM, 24th Nov                     .                    3           04:19 AM, 24th Nov                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:19 AM, 24th Nov                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:19 AM, 24th Nov                     .                    2           04:20 AM, 24th Nov                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:20 AM, 24th Nov                     .                    1           04:20 AM, 24th Nov                    Centrepoint KW whatsapp bot                   Please enter your email address           04:20 AM, 24th Nov                     .                    [email-masked]           04:20 AM, 24th Nov                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:20 AM, 24th Nov                     .                    order: 8401167739 return request: RP1120220016697           04:21 AM, 24th Nov                   Mohammed                    Hi, thank you for contacting us. I'm Mohammed .I will be happy to help you.           04:22 AM, 24th Nov                     .                    Hi           04:22 AM, 24th Nov                     .                    I actually requested a return and the item was picked up from my location and as guided i should have recieved a call regarding if i need a voucher or knet but i didnt get any call regarding (it which i neeed the refund in knet). Please let me know the futher process to get it back           04:24 AM, 24th Nov                     .                    order: 8401167739 return request: RP1120220016697           04:24 AM, 24th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:24 AM, 24th Nov                   Mohammed                   We would like to inform you that we have processed the refund of amount  3.33 KWD in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:27 AM, 24th Nov                   Mohammed                   Is there anything else may I assist you?           04:27 AM, 24th Nov                     .                    I need it in knet           04:27 AM, 24th Nov                   Mohammed                   We are sorry we can not transfer the amount from my credit to your bank account after the refund process.           04:29 AM, 24th Nov                   Mohammed                   Is there anything else may I assist you?           04:30 AM, 24th Nov                     .                    Thank you           04:31 AM, 24th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:31 AM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5334449