Subject: Note Added - [#4891054] Item under warranty 7379051097
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Nov 2022 21:24:30 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4891054    Subject:  Item under warranty 7379051097   Requester: Aqeel Saeed    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM5EE5DA95132A4960BC19A8E96144CB0B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Long back Jenny has moved to Home centre. For BS queries please don’t mark her in the mails.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">As a solution to below: Please ask WH team to replace the damage item with new piece since we have warranty on this item.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US"><a href="https://www.mothercarestores.com/bh/en/Baby-and-Moms/School-Essentials/School-Sets/MOTHERCARE-L-O-L-Surprise%21-Printed-5-Piece-Trolley-Backpack-Set---16-inches/p/164382853" rel="noreferrer">https://www.mothercarestores.com/bh/en/Baby-and-Moms/School-Essentials/School-Sets/MOTHERCARE-L-O-L-Surprise%21-Printed-5-Piece-Trolley-Backpack-Set---16-inches/p/164382853</a></span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 22 November 2022 11:30 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Jenny Chettiar &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMF3918A63449540C299362FEF90D49C55" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jenny Chettiar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">2<sup>nd</sup> reminder.</span></div>
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<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM62985B20EF6045B8834DAF1068F85E1A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 8, 2022 11:54 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM6EAE5321A1AD4549BDD9A2F6154B68E4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jenny Chettiar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Reminder for the below.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, November 1, 2022 4:34 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMC3AFD004A1E04D0D872E8816413EED60" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jenny Chettiar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please update and close the below ASAP.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, October 26, 2022 5:47 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4891054] - Item under warranty 7379051097</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMF348E70541574C059071A082061565B6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jenny Chettiar</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please update ASAP.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, October 8, 2022 5:14 AM<br>
<b>To:</b> Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jenny Chettiar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4891054] - Item under warranty 7379051097</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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With reference to order #7379051097<br>
Tracking number:FP0720220002913<br>
Date: Jul 20, 2022</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
PFA the item got damage where the customer complaining about item quality where the item has warranty for 1 year.</span></div>
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164382853 - LOL Surprise - L.O.L. Surprise! Printed 5-Piece Trolley Backpack Set - 16 inches</span></div>
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Regards,<br>
M.Murshed</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تشغيل</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>السبت</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">, 8
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>أكتوبر</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>في</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> 5:13
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>ص</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>كتب</span></span><span class="separator"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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With reference to order #7379051097<br>
Tracking number:FP0720220002913<br>
Date: Jul 20, 2022</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">164382853 - LOL Surprise - L.O.L. Surprise! Printed 5-Piece Trolley Backpack Set - 16 inches</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Regards,<br>
M.Murshed</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تشغيل</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الجمعة</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">, 23
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>سبتمبر</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>في</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> 4:08
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>ص</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="separator"><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>كتب</span></span><span class="separator"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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With reference to order #7379051097<br>
Tracking number:FP0720220002913</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Date: Jul 20, 2022</span></div>
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PFA the item got damage where the customer complaining about item quality where the item has warranty for 1 year. </span></div>
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Regards,<br>
M.Murshed</span></div>
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