Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 21 Nov 2022 02:26:17 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Thank you for your quick response</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 21 Nov 2022 at 2:08 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Sophiya,<br><br>Thank you for shopping with us.<br> <br>Regarding order #9400753877<br><br>We are truly sorry to hear that you have choose big size. We also assure you that a request has been submitted to the concerned team not to repeat this experiment in the future. however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-775274 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any Splash store across the UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Thank You,<br style="box-sizing:border-box"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;box-sizing:border-box;display:inline!important;background-color:rgb(255,255,255);color:rgb(0,0,0)'>Splash </span>Support Team</div></div></div>

	

</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Regards <br>Sophiya Ninson </div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5310876