Subject: Ticket Assigned - Conversation with ??
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Nov 2022 00:14:47 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?? ??                    I need exchange           04:01 AM, 19th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:01 AM, 19th Nov                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:01 AM, 19th Nov                     ??                    1           04:01 AM, 19th Nov                   MAX UAE whatsapp bot                    Hello ?? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:01 AM, 19th Nov                     ??                    1           04:02 AM, 19th Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           04:02 AM, 19th Nov                     ??                    I need to exchange           04:02 AM, 19th Nov                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           04:02 AM, 19th Nov                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            04:02 AM, 19th Nov                     ??                    2           04:02 AM, 19th Nov                   MAX UAE whatsapp bot                    Hello ?? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:02 AM, 19th Nov                     ??                    Exchange           04:02 AM, 19th Nov                   MAX UAE whatsapp bot                    Hi ?? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:02 AM, 19th Nov                     ??                    5           04:03 AM, 19th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:03 AM, 19th Nov                     ??                    Oky           04:03 AM, 19th Nov                   Mohammed                    Hi , Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           04:04 AM, 19th Nov                     ??                    Hi Mr.Mohammed           04:04 AM, 19th Nov                     ??                    How are you doing ??           04:04 AM, 19th Nov                     ??                    What a exchange policy           04:05 AM, 19th Nov                     ??                    Your order 9400845444 has been delivered. We'd love to hear about your shopping experience. Let us know at: https://maxfashion.app.link/xNTHaGGO3ub           04:07 AM, 19th Nov                   Mohammed                   We are sorry we do not have exchange for max item.           04:07 AM, 19th Nov                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any max store across the UAE.  Here’s what you need to do. · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:09 AM, 19th Nov                   Mohammed                   Is there anything else may I assist you?           04:09 AM, 19th Nov                     ??                    Second, the item I have ordered an small size. but can't fix in my size how can I exchange           04:10 AM, 19th Nov                   Mohammed                   We are sorry we do not have exchange for max item.           04:10 AM, 19th Nov                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. · You can now drop off your return to any max store across the UAE. Here’s what you need to do. · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe. · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:11 AM, 19th Nov                   Mohammed                   Is there anything else may I assist you?           04:11 AM, 19th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:13 AM, 19th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5297000