Subject: Ticket Assigned - Conversation with osama
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Nov 2022 22:32:19 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with osama osama                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  osama Bot:  Hi osama, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0586587121            02:13 AM, 18th Nov                     osama                    Lost my shukran points           02:13 AM, 18th Nov                   Mohammed                    Hi Osama, thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:14 AM, 18th Nov                     osama                    There was problem with my payment i.tried to pay again           02:14 AM, 18th Nov                     osama                    Lost my shukran points           02:14 AM, 18th Nov                     osama                    I want my shukran points back           02:15 AM, 18th Nov                   Mohammed                   Please share your email id or contact number which registered that we can check and do the needful.           02:15 AM, 18th Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           02:17 AM, 18th Nov                     osama                    0586587121           02:17 AM, 18th Nov                     osama                    Yara el sayed           02:17 AM, 18th Nov                     osama                    ?           02:18 AM, 18th Nov                   Mohammed                   Could you please share your order number so that I can assist you further?           02:19 AM, 18th Nov                   Mohammed                   We could not find any account with this information 0586587121 and [email-masked]           02:19 AM, 18th Nov                     osama                    ??           02:20 AM, 18th Nov                   Mohammed                   Could you please share your order number so that I can assist you further?           02:20 AM, 18th Nov                   Mohammed                   We could not find any account with this information 0586587121 and [email-masked]           02:21 AM, 18th Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           02:22 AM, 18th Nov                   Mohammed                   Hi Osama, I have not received a response from you still, please confirm if we are still connected?           02:24 AM, 18th Nov                     osama                    Still connected           02:27 AM, 18th Nov                     osama                    There is problem with ur chat           02:27 AM, 18th Nov                   Mohammed                   Do you have any order number that we can check your account and assist you           02:27 AM, 18th Nov                     osama                    [email-masked]           02:28 AM, 18th Nov                     osama                    No order number because items still in the cart           02:28 AM, 18th Nov                     osama                    Just lost shukran points           02:28 AM, 18th Nov                     osama                    Will it return back or it is gone ?           02:30 AM, 18th Nov                   Mohammed                   Please note that shukran point will be refunded to your account           02:30 AM, 18th Nov                   Mohammed                   Is there anything else may I assist you?           02:30 AM, 18th Nov                     osama                    Will return now           02:31 AM, 18th Nov                     osama                    Thanks for ur help           02:31 AM, 18th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:31 AM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5290562