Subject: New Reply Received - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 04:14:26 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  delivery  Ticket comment <div dir="ltr">Team,<div><br></div>
<div>The concern here is the frustration i had to face to get my Order on time. i placed order on <b><font color="#0000ff">9th NOV,</font></b> was supposed to get the items delivered on <font color="#0000ff">10th NOV.</font> </div>
<div>which i didnt get. Finally after a Weeks time after constant chasing from me i got it on 14th NOV.</div>
<div>I had to call the customer service  daily since <font color="#ff00ff"><b>10th</b><b> NOV</b></font>  to know what is happening to my order, you customer service agent was not helpful at all. They would say we will escalate the issue or just leave a comment in their database to say i get my order delivered.( <b><font color="#073763">this is what i was told)</font></b>
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<div>I was told that Courier guy tried to reach me and couldnt contact me, which is total Lie. because the first courier guy when he asked for the address in the morning 7AM , i gave Google map location and address. he told he will deliver by 5pm , but  he didnt get in touch with me later. Next day when i called him he said i had come to rolla but he gave some fake reason  that he didnt give me the items.( this happened on 10th NOV)<b>.This was a slip from Courier Guy, NOt that my number was not reachable as you people claim. </b>
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<b>From then on i was constantly chasing Customer service agent  to know my order, no one bothered in fact.</b><br>
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<div>How and on what basis do you trust Courier guys? They say they tried to reach us, but cudnt reach us. Did you ever try to validate what they are saying is true or false?</div>
<div>i had ordered from other sites and i got  calls from them, how come only ur courier guys coudnt reach me?</div>
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<div>If that was not enough i gave alternate number of mine, no one contacted me .</div>
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<div>You people need to give some baseless reason for what has happened with customer , <b><font color="#0000ff">put blame that courier guys couldnt reach me. Did you ever dig into what had happened</font></b>
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<div><b><font color="#0000ff"><br></font></b></div>
<div><font color="#ff0000"><span style="background-color:rgb(238,238,238)"><b>Such a BAD EXPERIENCE, i will definetly tell what happened with my shopping experience to onother 10 people, they will be pass it to onother 10, that way you will be loosing your valuable customers. </b></span></font></div>
<div><font color="#ff0000"><span style="background-color:rgb(238,238,238)"><b>This bitter experience has made me to the conclude that "NEVER EVER SHOP with SPLASH."</b></span></font></div>
<div><font color="#ff0000"><span style="background-color:rgb(238,238,238)"><b><br></b></span></font></div>
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<div>Regards,</div>
<div>Biji</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Nov 15, 2022 at 8:58 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Biji,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>With reference to order number 9594636859,we have checked and we would like to inform you that our courier team contacted and delivered the order on 14/11/2022.</div>
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<br>We request you to please check with your security, family members and neighbors regarding your order.<br><br>Feel free to get in touch with us for further assistance.<br><br>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Centrepoint </span>Support Team</div></div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature">Thanks,<br>Biji<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5245319