Subject: Note Added - [#5210799] escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Nov 2022 05:44:41 +0000

Hi ,    Geetanjali Gadpelly added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5210799    Subject:  escalation   Requester: Mariam Waleed    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">Forwarding the mail on request</div>
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<div>From: Rahul Nerkar (TCS) &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, November 15, 2022 7:31 AM<br>
<b>To:</b> Geetanjali Gadpelly &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Tharindu Rajapaksha &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5210799] - escalation</div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Dear Tharindu/Geetanjali,</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Can you please forward be trailing email to Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Thank in advance for your support.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Rahul Nerkar.</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, November 15, 2022 8:28 AM<br>
<b>To:</b> Geetanjali Gadpelly &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5210799] - escalation</span> </div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Refund credited to customer account date 7-Nov-22. PFA attached KPAY payment details.</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Original Transaction ID 202230195223128</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">IP Address 40.69.94.67 Batch ID</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction Date/Time Mon Nov 07 07:53:42 AST 2022 Post Date 1107</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction ID 202231151588624 Action Code Credit</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Merchant ID 2683 Terminal ID 268301</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Payment Instrument Debit Card Brand ID National Bank of Kuwait</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Card Number 464452******8203 Card Expiration Oct , 2027</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction Amount 47.600 Currency Code 414</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Merchant Track ID pay_wjuja2v54m73hffxy3l7lmyc6m Result Code CAPTURED</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Host Response 00 Authorization Code 367645</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">AVS Response CVD2 Validation Repsonse</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Reference ID 231197000021 STAN ID 263975</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Regards,</span></div>
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<div class="xcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Rahul Nerkar.</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, November 13, 2022 8:58 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tharindu Rajapaksha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5210799] - escalation</span> </div>
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<div class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Refund credited to customer account date 7-Nov-22. PFA attached KPAY payment details.</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Original Transaction ID 202230195223128</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">IP Address 40.69.94.67 Batch ID</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction Date/Time Mon Nov 07 07:53:42 AST 2022 Post Date 1107</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction ID 202231151588624 Action Code Credit</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Merchant ID 2683 Terminal ID 268301</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Payment Instrument Debit Card Brand ID National Bank of Kuwait</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Card Number 464452******8203 Card Expiration Oct , 2027</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Transaction Amount 47.600 Currency Code 414</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Host Response 00 Authorization Code 367645</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Reference ID 231197000021 STAN ID 263975</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Regards,</span></div>
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<div class="xxcontentpasted01" style="background:white"><span style="font-size:12.0pt;color:black">Rahul Nerkar.</span></div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!</span></i></b><span style="font-size:11.5pt;color:indianred"></span>
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<span style="font-size:10.5pt;color:#424242">Hi Team, <br>
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With reference to order number:<span class="xxcontentpasted0"> </span></span><span class="xxmark0brl77rwr"><span style="font-size:10.5pt;color:black;background:#FFF100">8192295847</span></span><span style="font-size:10.5pt;color:#424242"><br>
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PFA and process the refund, <br>
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PFA <br>
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Regards, </span>
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<span style="font-size:10.5pt;color:#424242"><br>
</span><span class="xxcontentpasted0"><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5211656:1125156</span></span><span style="font-size:10.5pt;color:#424242"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, November 12, 2022 3:56 AM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5210799] - escalation</span> </div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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Order number:8192295847<br>
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Refund status showing no refund action found.Kindly check and do the needful.<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5210799:1125156</span><span style="font-size:10.5pt">
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