Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Nov 2022 22:14:16 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:09 AM, 14th Nov                     User                    I had around 4000+ shukran points and my payment got declined and my shukran points disappeared           02:10 AM, 14th Nov                   Mohammed                    Hi, thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:11 AM, 14th Nov                     User                    Hello Mohammed           02:12 AM, 14th Nov                   Mohammed                   This could be a latency issue & your balance should be visible shortly. Please try in a while, if you still face problem, please drop us an email with a screenshot" Rest assured; your balance is completely safe.           02:12 AM, 14th Nov                   Mohammed                   Is there anything else may I assist you?           02:12 AM, 14th Nov                     User                    Does it show that my shukran points are still there?           02:12 AM, 14th Nov                     User                    In the app it shows 0           02:13 AM, 14th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:13 AM, 14th Nov                     User                    Hello??           02:13 AM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5261447