Subject: New Reply Received - Re: Sorry, your order was not processed
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 11 Nov 2022 02:54:13 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Sorry, your order was not processed  Ticket comment <div dir="auto">Pls check below msg it clear show payment done how you said its not successful if not done then again we received msg from bank  which not come pls check ur system becoz I was trying from other card before which was showing problem but from rak bank card payment has done and deducted from my account </div>
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<div>On Fri, 11 Nov 2022, 1:53 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi shobha,<br><br> Thank you for shopping with us.<br><br>We'd like to confirm you that order 9594704655 has not been placed successfully as the payment from your credit card used has been unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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<div dir="ltr">And you place the order 9594706851 again using different payment method where the order placed successfully. <br><br>
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<div dir="ltr">Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Max </span>Support Team</div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044004617026'>20221111_065027.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5240277