Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 10 Nov 2022 11:38:53 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="auto">It's ok I was waiting my order </div>
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<div>On Wed, Nov 9, 2022, 20:44 Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Marie,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items. <br><br>We will not be happy either if you receive bad item in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.</div>
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<div dir="ltr"> Feel free to get in touch with us for further assistance.<br><br>Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box'>Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5234793