Subject: Ticket Assigned - Conversation with balaji
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 22:40:53 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with balaji balaji                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  your order number 9594119981 is ready for collection Bot:  ✍️ Please enter your name Customer:  balaji Bot:  Hi balaji, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Customer:  I'm out of UAE Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi balaji, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9594119981 Bot:   Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0563987925            02:30 AM, 09th Nov                   Mohammed                    Hi Balaji, thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:33 AM, 09th Nov                   Mohammed                   Sorry for late reply.           02:33 AM, 09th Nov                     balaji                    No issue           02:34 AM, 09th Nov                     balaji                    I want to cancel my order           02:34 AM, 09th Nov                     balaji                    Your order number 9594119981 is ready for collection           02:35 AM, 09th Nov                     balaji                    Hi Mohamed ki           02:35 AM, 09th Nov                   Mohammed                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           02:35 AM, 09th Nov                   Mohammed                   Is there anything else may I assist you?           02:35 AM, 09th Nov                     balaji                    No           02:36 AM, 09th Nov                     balaji                    So you can't cancel the order           02:36 AM, 09th Nov                   Mohammed                   We can not cancel the order from our end.           02:38 AM, 09th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:40 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5231763