Subject: Ticket Assigned - Conversation with Reem Saber
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 22:14:07 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reem Saber Reem Saber                    Hi i did a transaction on tabby           02:00 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:00 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:00 AM, 09th Nov                     Reem Saber                    But the transaction was cancelled please refund the amount           02:00 AM, 09th Nov                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           02:00 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:00 AM, 09th Nov                     Reem Saber                    1           02:00 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    Hello Reem Saber , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:00 AM, 09th Nov                     Reem Saber                    3           02:00 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:00 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:00 AM, 09th Nov                     Reem Saber                    2           02:00 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:00 AM, 09th Nov                     Reem Saber                    1           02:01 AM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:01 AM, 09th Nov                     Reem Saber                    [email-masked]           02:01 AM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:01 AM, 09th Nov                   Mohammed                    Hi Reem, thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:02 AM, 09th Nov                     Reem Saber                    Hi           02:03 AM, 09th Nov                   Mohammed                   Could you please share your order number so that I can assist you further?           02:03 AM, 09th Nov                     Reem Saber                    I did a transaction through tabby and the transaction was declined but they deducted the amount from my card           02:03 AM, 09th Nov                     Reem Saber                    I want a refund           02:03 AM, 09th Nov                   Mohammed                   Could you please share your order number so that I can assist you further?           02:04 AM, 09th Nov                     Reem Saber                    There is no order number its cancelled           02:05 AM, 09th Nov                     Reem Saber                    The products are in the  basket           02:05 AM, 09th Nov                   Mohammed                   Please share with us your email is or contact number which registered           02:06 AM, 09th Nov                     Reem Saber                    [email-masked]           02:07 AM, 09th Nov                     Reem Saber                    0503703493           02:07 AM, 09th Nov                   Mohammed                   Could you share with us prove of detection for the amount.           02:08 AM, 09th Nov                   Mohammed                   As we can not see any order placed.           02:08 AM, 09th Nov                     Reem Saber                             02:09 AM, 09th Nov                     Reem Saber                    This is government cars           02:09 AM, 09th Nov                     Reem Saber                    card*           02:09 AM, 09th Nov                     Reem Saber                    Thats why its not mentioned centerpoint           02:09 AM, 09th Nov                     Reem Saber                    I think maybe thats why i cant use tabby           02:09 AM, 09th Nov                     Reem Saber                    From this card           02:09 AM, 09th Nov                     Reem Saber                             02:10 AM, 09th Nov                   Mohammed                   Please note that after checking the account linked with the following email ID: [email-masked], We could not detect any order placed for the amount:52.75 AED, Hence if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           02:10 AM, 09th Nov                     Reem Saber                    I didnt get the email from centerpoint thats its cancelled as well           02:11 AM, 09th Nov                     Reem Saber                    I have to check with the bank?           02:11 AM, 09th Nov                   Mohammed                   if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           02:13 AM, 09th Nov                   Mohammed                   Is there anything else may I assist you?           02:13 AM, 09th Nov                     Reem Saber                    Ok thanks           02:13 AM, 09th Nov                     Reem Saber                    No thank u           02:13 AM, 09th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:13 AM, 09th Nov                     Reem Saber                    Thank u           02:13 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5231734