Subject: Ticket Assigned - Conversation with MS
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 21:16:51 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with MS MS                    Hi           01:04 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:04 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    Hello MS , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:04 AM, 09th Nov                     MS                    2           01:04 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:04 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:04 AM, 09th Nov                     MS                    2           01:04 AM, 09th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:04 AM, 09th Nov                     MS                    1           01:05 AM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:05 AM, 09th Nov                     MS                    [email-masked]           01:06 AM, 09th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:06 AM, 09th Nov                   Mohammed                    Hi, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:07 AM, 09th Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           01:08 AM, 09th Nov                     MS                    Hi i got a baby bouncer as a gift that is for age 0-6m. I want to upgrade that to a bigger one that could go for a baby upto 1 year.           01:08 AM, 09th Nov                     MS                    Is it possible to get it exchanged as i dont have the payment invoice with me because it was a gift.           01:09 AM, 09th Nov                   Mohammed                   Could you please share your order number so that I can assist you further?           01:10 AM, 09th Nov                     MS                    Sorry i dont have order number           01:11 AM, 09th Nov                   Mohammed                   We are sorry we can not do any thing as there is no information regarding the item or order number.           01:11 AM, 09th Nov                   Mohammed                   however we can not upgrade the item or exchange it you can only return it.           01:12 AM, 09th Nov                     MS                    Im talking about getting a gift upgraded on any branch           01:12 AM, 09th Nov                     MS                    Can i return it without having its billing invoice           01:12 AM, 09th Nov                     MS                    ?           01:12 AM, 09th Nov                   Mohammed                   No you can not return the item with out invoice or order number.           01:13 AM, 09th Nov                     MS                    Ok           01:13 AM, 09th Nov                   Mohammed                   Is there anything else may I assist you?           01:13 AM, 09th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:16 AM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5231656