Subject: Ticket Assigned - Conversation with khalida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Nov 2022 00:53:53 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khalida khalida                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi khalida, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502244877            04:45 AM, 08th Nov                     khalida                    I want to cancel my return           04:45 AM, 08th Nov                   Mohammed                    Hi Khalida, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           04:46 AM, 08th Nov                   Mohammed                   Please confirm if you are contacting regarding the following order number:9593583725           04:46 AM, 08th Nov                     khalida                    I was just checking the process of returning but accidentally pressed return on shukran pay           04:46 AM, 08th Nov                     khalida                    I it's a baby bag           04:47 AM, 08th Nov                   Mohammed                   Return request cancelled           04:47 AM, 08th Nov                   Mohammed                   Is there anything else may I assist you?           04:47 AM, 08th Nov                     khalida                    Thanks           04:47 AM, 08th Nov                     khalida                    I want to knw if I want to refund my iteam in cash how to do it           04:48 AM, 08th Nov                     khalida                    As I pay cash on delivery           04:48 AM, 08th Nov                   Mohammed                   You can return the item to Centrepoint store and collect the refund cash .           04:50 AM, 08th Nov                   Mohammed                   Is there anything else may I assist you?           04:50 AM, 08th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:53 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5225992