Subject: Ticket Assigned - Conversation with Niro.maged ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Nov 2022 00:02:28 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Niro.maged ? Niro.maged ?                    Hi           03:36 AM, 06th Nov                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:36 AM, 06th Nov                   MAX UAE whatsapp bot                    Hello Niro.maged ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:36 AM, 06th Nov                     Niro.maged ?                    1           03:36 AM, 06th Nov                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:36 AM, 06th Nov                     Niro.maged ?                    9593446573           03:37 AM, 06th Nov                   MAX UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it.   You can also easily track your order from My Account > Order History.            03:37 AM, 06th Nov                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:37 AM, 06th Nov                     Niro.maged ?                    2           03:37 AM, 06th Nov                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:37 AM, 06th Nov                     Niro.maged ?                    1           03:37 AM, 06th Nov                   MAX UAE whatsapp bot                   Please enter your email address           03:37 AM, 06th Nov                     Niro.maged ?                    [email-masked]           03:38 AM, 06th Nov                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:38 AM, 06th Nov                   Mohammed                    Hi Niro, thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:39 AM, 06th Nov                     Niro.maged ?                    I've received the wrong color Tshirt and different design than I've selected           03:39 AM, 06th Nov                   Mohammed                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           03:40 AM, 06th Nov                   Mohammed                   We would also request you to provide us some snapshots of the wrong item you received.           03:40 AM, 06th Nov                     Niro.maged ?                    Sure           03:41 AM, 06th Nov                     Niro.maged ?                             03:44 AM, 06th Nov                     Niro.maged ?                             03:45 AM, 06th Nov                   Mohammed                   Please share with us the name of item which you did not receive.           03:47 AM, 06th Nov                     Niro.maged ?                    https://www.maxfashion.com/ae/en/p/163706390           03:49 AM, 06th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:49 AM, 06th Nov                   Mohammed                   We are sorry we can not deliver the correct item again           03:50 AM, 06th Nov                   Mohammed                   You can return the item and get refund.           03:50 AM, 06th Nov                   Mohammed                   Can i create a return request for you?           03:50 AM, 06th Nov                     Niro.maged ?                    Why?           03:50 AM, 06th Nov                   Mohammed                   We do not have exchange option for wrong item delivered.           03:51 AM, 06th Nov                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           03:53 AM, 06th Nov                     Niro.maged ?                    I'm not happy with your explanation           03:54 AM, 06th Nov                     Niro.maged ?                    Especially when it's mistake           03:54 AM, 06th Nov                     Niro.maged ?                    From your side           03:54 AM, 06th Nov                   Mohammed                   We sincerely apologize for any inconvenience caused to you.           03:55 AM, 06th Nov                   Mohammed                   For wrong item delivered we are sorry to inform you that you can only return the item and get refund where we do not have exchange service for wrong item delivered.           03:56 AM, 06th Nov                   Mohammed                   You can return the item:           03:57 AM, 06th Nov                   Mohammed                   1-You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           03:57 AM, 06th Nov                     Niro.maged ?                    Okay           03:57 AM, 06th Nov                   Mohammed                   2-You can confirm with us that we can create a return request for you.           03:57 AM, 06th Nov                     Niro.maged ?                    No need           03:57 AM, 06th Nov                     Niro.maged ?                    I will do it           03:58 AM, 06th Nov                   Mohammed                   Is there anything else may I assist you?           03:59 AM, 06th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:01 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5215522