Subject: Ticket Assigned - Conversation with suzan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Nov 2022 22:13:09 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suzan suzan                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  suzan Bot:  Hi suzan, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Customer:  I ordered order price is 277 and I forget to enter max code for 50rial discounts Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi suzan, what do you need help with? Customer:  ? Refund Information Bot:   Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97477914225            01:58 AM, 06th Nov                     suzan                    I ordered an order and  price is 277 and I forget to enter max code for 50rial discounts           01:59 AM, 06th Nov                     suzan                    Is Thier any way to do           02:00 AM, 06th Nov                   Mohammed                    Hi sUZAN, thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:01 AM, 06th Nov                   Mohammed                   Could you please share your order number so that I can assist you further?           02:02 AM, 06th Nov                     suzan                    Hi Mohamed I ordered order price is 277 and I forget to enter max code for 50rial discounts Delivered  3           02:02 AM, 06th Nov                     suzan                    Ok           02:02 AM, 06th Nov                     suzan                    4693889753           02:03 AM, 06th Nov                     suzan                    This is my number           02:03 AM, 06th Nov                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:03 AM, 06th Nov                     suzan                    Ok           02:03 AM, 06th Nov                     suzan                    Thank you           02:03 AM, 06th Nov                   Mohammed                   Please place a new order and use the code.           02:04 AM, 06th Nov                     suzan                    Did you cancel the old one           02:05 AM, 06th Nov                   Mohammed                   For the order number 4693889753 you can cancel the order by rejected receiving the shipment.           02:05 AM, 06th Nov                   Mohammed                   Is there anything else may I assist you?           02:05 AM, 06th Nov                     suzan                    How I can cancel the order           02:05 AM, 06th Nov                     suzan                    I looked for the options I didn't find           02:06 AM, 06th Nov                     suzan                    Where I can find in the application           02:06 AM, 06th Nov                     suzan                    You still here           02:08 AM, 06th Nov                   Mohammed                   For the order number 4693889753 you can cancel the order by rejected receiving the shipment.           02:09 AM, 06th Nov                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           02:09 AM, 06th Nov                   Mohammed                   Is there anything else may I assist you?           02:09 AM, 06th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:12 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5215448