Subject: Ticket Assigned - Conversation with rebecca
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Nov 2022 21:10:46 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rebecca rebecca                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi rebecca, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  #7393945056 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi rebecca, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +9733229016            01:03 AM, 06th Nov                     rebecca                    Ok           01:03 AM, 06th Nov                   Mohammed                    Hi Rebcca, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:06 AM, 06th Nov                   Mohammed                   As we can see order cancelled from your side           01:08 AM, 06th Nov                   Mohammed                   We would like to inform you that we have processed the refund of amount  BHD 6.50 on 06/11/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:08 AM, 06th Nov                   Mohammed                   Is there anything else may I assist you?           01:08 AM, 06th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:09 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5215377