Subject: Ticket Assigned - Conversation with farwa zahra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 04 Nov 2022 21:33:03 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farwa zahra farwa zahra                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi farwa zahra, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097466983781            01:29 AM, 05th Nov                   Mohammed                    Hi Zahra, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:30 AM, 05th Nov                     farwa zahra                    I cancelled an item from my order . Now amount is below 200. Will I be charged delivery fee?           01:30 AM, 05th Nov                     farwa zahra                    Actually I realized later the size was bigger           01:30 AM, 05th Nov                     farwa zahra                    If the delivery fee will apply then please cancel the whole order .           01:32 AM, 05th Nov                   Mohammed                   There is no delivery charge.           01:32 AM, 05th Nov                   Mohammed                   Is there anything else may I assist you?           01:32 AM, 05th Nov                     farwa zahra                    Okay thanks           01:32 AM, 05th Nov                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:32 AM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5210708