Subject: New Reply Received - Return request: Order no : 9587795797
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Nov 2022 05:42:58 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Return request: Order no : 9587795797  Ticket comment <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; -webkit-text-size-adjust: auto'>Hi Mohammed Murshed,</span><div><span style="font-size: 14px; -webkit-text-size-adjust: auto">Still it’s pending.</span></div>
<div><br></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">Reason : I had 2 parcels to return to: </span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">1) Landmark- Max &amp;</span></div>
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<span style="font-size: 14px; -webkit-text-size-adjust: auto"></span><span style="font-size: 14px; -webkit-text-size-adjust: auto">2) Landmark- Centrepoint  </span>
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<div><span style="font-size: 14px; -webkit-text-size-adjust: auto"><br></span></div>
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<span style="font-size: 14px; -webkit-text-size-adjust: auto">The ‘</span><span style="font-size: 14px; -webkit-text-size-adjust: auto">Aramex’ delivery guy has </span><span style="font-size: 14px; -webkit-text-size-adjust: auto">put both parcels into one aramex bag. It’s showed in my Aramex app under one reference number. ( please refer two attachments: Aramex)</span><span style="font-size: 14px; -webkit-text-size-adjust: auto"></span>
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<div><span style="font-size: 14px; -webkit-text-size-adjust: auto"><br></span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">I already received the payment for return items from MAX-landmark. </span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">But didn’t receive the payment for Centrepoint items which I mentioned below with Items ID. (Pls check attached invoice)</span></div>
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<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">Item ID:</span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto"><br></span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">164475611</span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">163688115</span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">164615896</span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">164616717</span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">163925329</span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">164051965</span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto"><br></span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto"><br></span></div>
<div><span style="font-size: 14px; -webkit-text-size-adjust: auto">Thank you</span></div>
<div>
<span style="font-size: 14px; -webkit-text-size-adjust: auto">Salami  - 054 368 1979<img class="ymail-preserve-class inline-image-guid-AC72D1E6-35DB-4718-AF7B-729DD125D388 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzg5MjA5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Q5sD-XG3yQZ2Td7YMKMbbimHZAgUMhKlIIjAG4slzhQ" data-id="2044003892091" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><img class="ymail-preserve-class inline-image-guid-29DDF221-3932-488E-AFA6-74D33C2E2A31 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzg5MjA5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8AQbZUpozKvGB6FSjMAWol3Uo4hnD5CcPXvAXbOfrQE" data-id="2044003892092" alt="Inline image" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-4308BDC6-3C07-4086-80E4-F9088014C60D rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMzg5MjA5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iBUQADL8mniSWScSSE3OaE2Jf10qW6RcbGRujccAINQ" data-id="2044003892093" alt="Inline image" style="width: 100%"><div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, October 30, 2022, 2:29 AM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv0947737415"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4962624</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4962624<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<span>-</span>-</div>
<div dir="ltr">Mohammed Murshed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Salanids,</div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4962624