Subject: Ticket Assigned - Conversation with A
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 Oct 2022 23:46:26 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with A A                    Hello           03:35 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            03:35 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:35 AM, 29th Oct                     A                    1           03:36 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    Hello A , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:36 AM, 29th Oct                     A                    1           03:36 AM, 29th Oct                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           03:36 AM, 29th Oct                     A                    9592372807           03:36 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    ? Congrats, your order is Placed   Your estimated delivery date is 29/10/2022    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            03:36 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:36 AM, 29th Oct                     A                    2           03:37 AM, 29th Oct                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:37 AM, 29th Oct                     A                    1           03:37 AM, 29th Oct                   Babyshop UAE WhatsApp bot                   Please enter your email address           03:37 AM, 29th Oct                     A                    [email-masked]           03:37 AM, 29th Oct                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           03:37 AM, 29th Oct                     A                    I received an sms and email that my order was not processed??? But the amount was deducted from my card!           03:38 AM, 29th Oct                     A                             03:38 AM, 29th Oct                     A                             03:39 AM, 29th Oct                     A                    ???????           03:39 AM, 29th Oct                   Mohammed                    Hi , thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:40 AM, 29th Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:40 AM, 29th Oct                   Mohammed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9592372103 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:9592372807.   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           03:43 AM, 29th Oct                   Mohammed                   Is there anything else may I assist you?           03:43 AM, 29th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:45 AM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5065656