Subject: Ticket Assigned - Conversation with mylene
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 Oct 2022 22:46:20 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mylene mylene                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  mylene Bot:  Hi mylene, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi mylene, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0588016002            02:32 AM, 29th Oct                     mylene                    double order           02:32 AM, 29th Oct                   Mohammed                    Hi Mylene, thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:32 AM, 29th Oct                     mylene                    hello           02:33 AM, 29th Oct                     mylene                    my order has beed doubled           02:33 AM, 29th Oct                     mylene                             02:33 AM, 29th Oct                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           02:34 AM, 29th Oct                   Mohammed                   Is there anything else may I assist you?           02:34 AM, 29th Oct                     mylene                    is it unsuccessful or still for verification           02:35 AM, 29th Oct                     mylene                    i want to cancel the one transaction before they verify           02:36 AM, 29th Oct                   Mohammed                   Both of order under verification and in most time this orders will unsuccessful  placed           02:37 AM, 29th Oct                     mylene                    what if this will be successful           02:37 AM, 29th Oct                     mylene                    so i cannot cancel before they verify to make it sure?           02:38 AM, 29th Oct                   Mohammed                   If the order place and you do not want the order you can reject to receive it           02:39 AM, 29th Oct                   Mohammed                   Is there anything else may I assist you?           02:40 AM, 29th Oct                     mylene                    is there any charge for that           02:40 AM, 29th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:42 AM, 29th Oct                     mylene                    hello           02:42 AM, 29th Oct                   Mohammed                   Please ignore last massage           02:42 AM, 29th Oct                   Mohammed                   There is no charge for order cancellation           02:43 AM, 29th Oct                   Mohammed                   Is there anything else may I assist you?           02:43 AM, 29th Oct                     mylene                    okay           02:43 AM, 29th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:45 AM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5065598