Subject: Ticket Assigned - Conversation with hello
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 23:51:28 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi hello, what do you need help with? Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0521504280            03:24 AM, 25th Oct                   Mohammed                    Hi , thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:26 AM, 25th Oct                     hello                    Hello sir           03:27 AM, 25th Oct                   Mohammed                   Could you please share your order number so that I can assist you further?           03:27 AM, 25th Oct                     hello                    I bought some product 40 days ago which i didn't try properly that time  but now when I tried it it didn't fit so I need to exchange it           03:28 AM, 25th Oct                     hello                    order number 9586929232,           03:29 AM, 25th Oct                     hello                    help to to exchange ,that t-shirt is very hard so i cannot make fitting too           03:30 AM, 25th Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:30 AM, 25th Oct                     hello                    Solid Denim Trucker Jacket with Flap Pockets and Button           03:31 AM, 25th Oct                     hello                    that one i want to exchange with other items           03:31 AM, 25th Oct                   Mohammed                   We would like to inform you that item can not be return after 14 days pass from the date of delivery.           03:31 AM, 25th Oct                   Mohammed                   Is there anything else may I assist you?           03:32 AM, 25th Oct                     hello                    I believe splash so i am sharing my problem           03:32 AM, 25th Oct                   Mohammed                   As per per return policy we can not accept the return of the item.           03:33 AM, 25th Oct                     hello                    I am not happy with items ,yes i know policy is not there but still sometime company have to understand to customer           03:34 AM, 25th Oct                     hello                    its really very helpful for me           03:35 AM, 25th Oct                     hello                    policy is not big than problem           03:35 AM, 25th Oct                     hello                    policy can change sometime  but problem cannot change           03:35 AM, 25th Oct                   Mohammed                   We are really sorry but we can not accept the item to be return.           03:37 AM, 25th Oct                   Mohammed                   Is there anything else may I assist you?           03:37 AM, 25th Oct                     hello                    I am still with my problem           03:37 AM, 25th Oct                     hello                    So how can i say nothing else           03:37 AM, 25th Oct                   Mohammed                   We can not create a return request from our side after the 14 days passed.           03:39 AM, 25th Oct                   Mohammed                   That is the reason we can not accept the return request.           03:39 AM, 25th Oct                     hello                    Can help any store ?           03:40 AM, 25th Oct                   Mohammed                   The system is same online or in store.           03:40 AM, 25th Oct                     hello                    The item is  new as I have never used it,just replace with size also cannot ?           03:42 AM, 25th Oct                     hello                    i will pay the deliver charge           03:44 AM, 25th Oct                   Mohammed                   Sorry we can not create a return request after 14 days.As we do not have exchange for Splash items.           03:45 AM, 25th Oct                   Mohammed                   Is there anything else may I assist you?           03:48 AM, 25th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:50 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5047997