Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 11:15:29 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Returns  Ticket comment <div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, October 23, 2022, 9:19 PM, Splash &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv2149482512"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5038218</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammed Murshed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Phiebe,<br><br>Thank you for reaching out us.<br><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br><br>We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.<br>​<br>We would also request you to provide us some snapshots of the wrong item you received.<br><br>We look forward to hearing from you.<br><br>
</div></div>
<div dir="ltr"><div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont,">Splash </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5038218