Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Oct 2022 00:29:09 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  I want to cancel my order Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501848277            04:08 AM, 24th Oct                     hi                    Ok           04:08 AM, 24th Oct                     hi                    Waiting           04:09 AM, 24th Oct                   Mohammed                    Hi , thank you for contacting us. I'm Mohammed .I will be happy to help you.           04:09 AM, 24th Oct                     hi                    Hi Mohammed           04:10 AM, 24th Oct                     hi                    Actually i ordered one shoe           04:10 AM, 24th Oct                     hi                    But confused in the size           04:10 AM, 24th Oct                     hi                    Can you pls check my order           04:10 AM, 24th Oct                   Mohammed                   Could you please share your order number so that I can assist you further?           04:11 AM, 24th Oct                     hi                    9591678237           04:12 AM, 24th Oct                   Mohammed                   Your item size is 40           04:13 AM, 24th Oct                     hi                    Is it indian size           04:14 AM, 24th Oct                     hi                    Hlooo           04:15 AM, 24th Oct                   Mohammed                   * File attached - 233.png *             04:15 AM, 24th Oct                   Mohammed                   Please find attach the size in EURO,UK and USA           04:16 AM, 24th Oct                   Mohammed                   Is there anything else may I assist you?           04:16 AM, 24th Oct                     hi                    Can you pls cancel this for me           04:16 AM, 24th Oct                     hi                    No attachment received           04:17 AM, 24th Oct                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           04:17 AM, 24th Oct                   Mohammed                   * File attached - 233.png *             04:17 AM, 24th Oct                   Mohammed                   I send the attachment again please check.           04:18 AM, 24th Oct                     hi                    So i need to tell the courier guy to cancel from there end ryt           04:19 AM, 24th Oct                   Mohammed                   Yes           04:19 AM, 24th Oct                   Mohammed                   Is there anything else may I assist you?           04:19 AM, 24th Oct                     hi                    Will i get a msg of refund process           04:19 AM, 24th Oct                   Mohammed                   When the item return to warehouse the refund will be processed and you will get notification for the same.           04:20 AM, 24th Oct                     hi                    Ok cool ...... But i didnt received any attachment here till now           04:21 AM, 24th Oct                   Mohammed                   * File attached - 233.png *             04:22 AM, 24th Oct                   Mohammed                   * File attached - 123.png *             04:22 AM, 24th Oct                     hi                    Thanks anyways mohammed           04:22 AM, 24th Oct                   Mohammed                   Did you receive the size guide?           04:23 AM, 24th Oct                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           04:24 AM, 24th Oct                   Mohammed                   Hi , I have not received a response from you still, please confirm if we are still connected?           04:27 AM, 24th Oct                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:28 AM, 24th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5043445