Subject: New Reply Received - Order number - 9588406936
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Oct 2022 04:47:41 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Order number - 9588406936  Ticket comment <div dir="ltr">Hello,<div>Plz stop sending messages now.<div><br></div>
<div>received refund.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Oct 21, 2022 at 1:22 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4981704</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Nusaiba,</div>
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<div dir="ltr">Thank you for your prompt response.<br><br>We sincerely apologize for our previous email, it was sent mistakenly.<br><br>We would like to assure you that this is definitely not the kind of experience we want for you when shopping with us. The order has been cancelled unfortunately at this time, after checking with our team it appears that the order could not be processed due to a technical issue.<br><br>We request you to please place a new order for the same item if available. We will try our best to ensure the order gets delivered to you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount 116.1 AED on 17/10/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br><br>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4981704