Subject: Note Added - [#4931874] Conversation with Farha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 19 Oct 2022 16:15:58 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4931874    Subject:  Conversation with Farha   Requester: Farha    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Mushed,</div>
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<div style="line-height: normal">We would like to inform you that we are proceeding with ticket # 337752 closure. Below is the summary for your reference.</div>
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<div><span rel="tempredactor" dir="ltr"><strong dir="ltr">Issue Raised:- Status update<br>Solution Provided:- NO signal hit received at Fareye<br>Root Cause or RCA id:- NA<br>Is Permanent Solution Required:- NA<br>Permanent Solution (If Any):- NA<br>JIRA ID:- NA</strong></span></div>
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<div><span rel="tempredactor">Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.</span></div>
<div><span rel="tempredactor"><br></span></div>
<div><span rel="tempredactor" style="background-color: rgb(247, 218, 100)">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.</span></div>
<div><span rel="tempredactor" style="background-color: rgb(247, 218, 100)">Please provide your valuable feedback.</span></div>
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<div><span rel="tempredactor">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</span></div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal and visit <a href="https://support.getfareye.com/helpdesk/tickets/337752" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337752</a></span>
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<div style="color: rgb(34, 34, 34); margin: 0cm 0cm 0.0001pt; word-break: break-word"><font><span style="font-size: 13.3333px"><strong>Karan Kaushal</strong></span></font></div>
<div><span style="word-break: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<span style="font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor"><strong>+91 70-6595-6595</strong></span><div style="margin: 0cm 0cm 0.0001pt; font-size: 13px"><span style="font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204); font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a><br></span></div>
<table border="0" cellpadding="0" cellspacing="0" style='font-family: "Times New Roman";background-color:#ffffff'><tbody><tr><td bgcolor="#ffffff" style='font-family: "Google Sans", Roboto, RobotoDraft, Helvetica, Arial, sans-serif'><a href="https://www.getfareye.com/signature/signature.html" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="440" height="94" class="fr-fil fr-dib"></a></td></tr></tbody></table>
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                            On
                            Tue, 18 Oct at  3:32 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Mushed,</div>
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<div>Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/337752" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337752</a></span>
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<div style="color: rgb(34, 34, 34); margin: 0cm 0cm 0.0001pt; word-break: break-word"><font><span style="font-size: 13.3333px"><strong>Karan Kaushal</strong></span></font></div>
<div><span style="word-break: break-word"><span style="font-weight: 700">Technical Engineer | FarEye</span></span></div>
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<span style="font-weight: 700; font-size: 12.8px">Call: </span><span rel="tempredactor"><strong>+91 70-6595-6595</strong></span><div style="margin: 0cm 0cm 0.0001pt; font-size: 13px"><span style="font-size: 10pt; border-color: windowtext; color: rgb(89, 89, 89)"><a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204); font-size: small" target="_blank">FarEye- Enabling Digital Logistics</a><br></span></div>
<table border="0" cellpadding="0" cellspacing="0" style='font-family: "Times New Roman";background-color:#ffffff'><tbody><tr><td bgcolor="#ffffff" style='font-family: "Google Sans", Roboto, RobotoDraft, Helvetica, Arial, sans-serif'><a href="https://www.getfareye.com/signature/signature.html" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="440" height="94" class="fr-fil fr-dib"></a></td></tr></tbody></table>
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                            On
                            Mon, 17 Oct at  6:48 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Mushed,</div>
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<div dir="ltr">Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy to help you.<br>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/337752" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337752</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-weight: 700">Thanks and Regards,</span></div>
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<div style="box-sizing: border-box; word-break: break-word"><div style="box-sizing: border-box; word-break: break-word"><div style='box-sizing: border-box; word-break: break-word; color: rgb(0, 0, 0); font-family: "trebuchet ms", arial, sans-serif'>
<i style="font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34)">Vaibhav Thathola</i><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"> </span><i style="box-sizing: border-box; font-size: small; font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34)">ll </i><i style="box-sizing: border-box; font-size: small; color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif">Technical Engineer ll Support </i><div>
<a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; font-size: small" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a> <span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 700; font-size: 12.8px'><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Call: </span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 700; font-size: 12.8px'><span> || <a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word" target="_blank">www.getfareye.com</a></span></span><img src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner" width="420" height="96px" data-height="96" style="box-sizing: border-box; cursor: pointer; font-family: Arial, Helvetica, sans-serif; color: rgb(32, 33, 36); width: 468.837px" class="fr-fic fr-dii">
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                            On
                            Sat, 15 Oct at  8:33 AM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Murshed,</div>
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>​Greetings from FarEye!</div>
<div style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><br style="box-sizing: border-box"></div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>As per your concern, we have checked and found that no single hit receive at our end. Kindly check and let us know if any assistance is required from our end.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/337752" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/337752</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="font-weight: 700"><span style="box-sizing: border-box; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<font color="#000000"><strong>Akshita Bisht</strong></font><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; color: rgb(0, 0, 0)">FarEye</span></span></span>
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<span style="font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box">Call: </span><span style='box-sizing: border-box; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style="font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box"> || <a href="http://www.getfareye.com/" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank">www.getfareye.com</a></span></span><div style="box-sizing: border-box; word-break: break-word; font-size: small">
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                            On
                            Sat, 15 Oct at  7:31 AM
                            <span class="separator">,  Babyshop &lt;[email-masked]&gt;  wrote:
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box"><span dir="ltr" style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Hi Team,<br><br>Kindly any update us on the below, thank you for your help!<br><br>Regards,<br>M.Murshed</span></div>
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