Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 09:10:58 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div>
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<div dir="ltr">I didn’t receive my refund back </div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, October 18, 2022 3:21:40 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Sorry, your order was not processed
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5006655</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Mohammed Murshed : </div>
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<div dir="ltr">Hi Samira,<br>
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Thank you for shopping with us.<br>
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We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br>
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Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br>
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If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br>
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Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br>
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Feel free to get in touch with us for further assistance.<br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Splash </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5006655