Subject: Note Added - [#4995075] Refund Follow Up
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 18 Oct 2022 04:23:51 +0000

Hi ,    Rahul Nerkar (TCS) added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4995075    Subject:  Refund Follow Up   Requester: Morcanq8    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear all ,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Refund credited to Customer account KWD- 2.8/-. Please find the attached KPAY details.</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<img style="max-width:100%" class="ContentPasted0 w-1366 h-768" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjYwOTYxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xuOK1cQEhM9cabiK8VjTyObLKDfAGrduA3uw4EuDhQk" data-id="2044002609611"><br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof ContentPasted1">
<span class="col-lg-12 ContentPasted1">Original Transaction ID
<span class="col-lg-3 ContentPasted1">202228562473143 </span><span class="col-lg-3"></span>
</span>
<div class="col-lg-12 ContentPasted1">
IP Address
<span class="col-lg-3 ContentPasted1">52.155.223.233</span> 
<span class="col-lg-1"></span>Batch ID
<span class="col-lg-2"></span>
</div>
<div class="col-lg-12 ContentPasted1">
Transaction Date/Time
<span class="col-lg-3 ContentPasted1">Tue Oct 18 07:19:47 AST 2022</span> <span class="col-lg-1">
</span>Post Date <span class="col-lg-2 ContentPasted1">
1018</span> </div>
<div class="col-lg-12 ContentPasted1">
Transaction ID
<span class="col-lg-3 ContentPasted1">202229166606328</span> <span class="col-lg-1">
</span>Action Code <span class="col-lg-2">
</span><span class="col-lg-2 ContentPasted1">Credit</span> <span class="col-lg-2">
</span><span class="col-lg-2"></span><span class="col-lg-2"></span><span class="col-lg-2"></span><span class="col-lg-2"></span><span class="col-lg-2"></span><span class="col-lg-2"></span><span class="col-lg-2"></span>
</div>
<div class="col-lg-12 ContentPasted1">
Merchant ID
<span class="col-lg-3 ContentPasted1">2683</span> <span class="col-lg-1"></span>Terminal ID
<span class="col-lg-2 ContentPasted1">268301</span> </div>
<div class="col-lg-12 ContentPasted1">
Payment Instrument
<span class="col-lg-3 ContentPasted1">Debit Card </span><span class="col-lg-1"></span>Brand ID
<span class="col-lg-2 ContentPasted1">Kuwait International Bank</span> </div>
<div class="col-lg-12 ContentPasted1">
Card Number
<span class="col-lg-3 ContentPasted1">409054******2524</span> <span class="col-lg-1">
</span>Card Expiration <span class="col-lg-2 ContentPasted1">
Sep , 2027</span> </div>
<div class="col-lg-12 ContentPasted1">
Transaction Amount
<span class="col-lg-3 ContentPasted1">2.800</span> <span class="col-lg-1"></span>Currency Code
<span class="col-lg-2 ContentPasted1">414</span> </div>
<div class="col-lg-12 ContentPasted1">
Merchant Track ID
<span class="col-lg-3 ContentPasted1">pay_gmstnuqdbnklfj5y3opohrwfoa</span> <span class="col-lg-1">
</span>Result Code <span class="col-lg-2 ContentPasted1">
CAPTURED</span> </div>
<div class="col-lg-12 ContentPasted1">
Host Response
<span class="col-lg-3 ContentPasted1">00</span> <span class="col-lg-1"></span>Authorization Code
<span class="col-lg-2 ContentPasted1">026188</span> </div>
<div class="col-lg-12 ContentPasted1">
AVS Response
<span class="col-lg-3"></span><span class="col-lg-1"></span>CVD2 Validation Repsonse
<span class="col-lg-2"></span>
</div>
<div class="col-lg-12 ContentPasted1">
Reference ID
<span class="col-lg-3 ContentPasted1">229197000007</span> <span class="col-lg-1">
</span>STAN ID <span class="col-lg-2 ContentPasted1">
425118</span> </div>
<div class="col-lg-12 ContentPasted1">
Cardholder Address
<span class="col-lg-2"></span>
</div>
<div class="col-lg-12 ContentPasted1">
ECI
<span class="col-lg-3 ContentPasted1">7</span> <span class="col-lg-1"></span>Cardholder Zip Code
<span class="col-lg-2"></span>
</div>
<div class="col-lg-12 ContentPasted1">
User Field 1
<span title="" class="col-lg-3" style="overflow:hidden"></span><span class="col-lg-1"></span>User Field 2
<span title="" class="col-lg-2" style="overflow:hidden"></span>
</div>
<div class="col-lg-12 ContentPasted1">
User Field 3
<span title="" class="col-lg-3" style="overflow:hidden"></span><span class="col-lg-1"></span>User Field 4
<span title="" class="col-lg-2" style="overflow:hidden"></span>
</div>
<div class="col-lg-12 ContentPasted1">
User Field 5
<span title="" class="col-lg-3" style="overflow:hidden"></span><span class="col-lg-1"></span><span class="col-lg-2"></span>
</div>
<div class="col-lg-12 ContentPasted1">
UCAF
<span class="col-lg-3"></span><span class="col-lg-1"></span>Host Tran ID
</div>
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof ContentPasted1">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof ContentPasted1">
Regards,
<div>Rahul Nerkar.</div>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, October 17, 2022 11:18 AM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4995075] - Refund Follow Up
</div>
<div> </div>

<div>
<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
</font></i></b></div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Refund Not Processed<br>
Order Date : Oct 12, 2022<br>
Order ID: 8189981650<br>
Assistance Required: Process The Refund<br>
<br>
Issue Description: The refund has not been processed successfully. Please check and do the needful.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Jira team reply; Please reach out to KUW finance team for this.<br>
<br>
Regards,<br>
.<br>
<br>
</div>
</div>
</div>
<br>

</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>