Subject: Ticket Assigned - Conversation with Karman (Liza)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 22:52:37 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Karman (Liza) Karman (Liza)                    Hello           02:37 AM, 15th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:37 AM, 15th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:37 AM, 15th Oct                     Karman (Liza)                    1           02:37 AM, 15th Oct                   Centrepoint UAE whatsapp bot                    Hello Karman (Liza) , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:37 AM, 15th Oct                     Karman (Liza)                    1           02:37 AM, 15th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:37 AM, 15th Oct                     Karman (Liza)                    3           02:37 AM, 15th Oct                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           02:37 AM, 15th Oct                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            02:37 AM, 15th Oct                     Karman (Liza)                    2           02:37 AM, 15th Oct                   Centrepoint UAE whatsapp bot                    Hello Karman (Liza) , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:37 AM, 15th Oct                     Karman (Liza)                    3           02:38 AM, 15th Oct                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:38 AM, 15th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:38 AM, 15th Oct                     Karman (Liza)                    2           02:38 AM, 15th Oct                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:38 AM, 15th Oct                     Karman (Liza)                    1           02:38 AM, 15th Oct                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:38 AM, 15th Oct                     Karman (Liza)                    [email-masked]           02:39 AM, 15th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:39 AM, 15th Oct                   Mohammed                    Hi Karman, thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:39 AM, 15th Oct                     Karman (Liza)                    Hello. I am trying to place an order on the Babyshop app           02:39 AM, 15th Oct                     Karman (Liza)                    But the payment is not going through.           02:39 AM, 15th Oct                     Karman (Liza)                    I tried 2 different cards           02:39 AM, 15th Oct                     Karman (Liza)                    Both Emirates NBD           02:40 AM, 15th Oct                     Karman (Liza)                    Today is the last day for the ENBD card offer so I would like to complete my order asap           02:40 AM, 15th Oct                   Mohammed                   Please allow me a moment to check this for you.           02:42 AM, 15th Oct                   Mohammed                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           02:43 AM, 15th Oct                     Karman (Liza)                    Ok           02:43 AM, 15th Oct                   Mohammed                   Is there anything else may I assist you?           02:44 AM, 15th Oct                     Karman (Liza)                             02:44 AM, 15th Oct                     Karman (Liza)                    This is the error message           02:44 AM, 15th Oct                   Mohammed                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           02:45 AM, 15th Oct                   Mohammed                   Is there anything else may I assist you?           02:45 AM, 15th Oct                     Karman (Liza)                    Please stay with me until I am able to place an order           02:45 AM, 15th Oct                   Mohammed                   Could you confirm if you place the order or not?           02:50 AM, 15th Oct                     Karman (Liza)                    I just placed the order           02:50 AM, 15th Oct                     Karman (Liza)                    The app had to be updated           02:50 AM, 15th Oct                     Karman (Liza)                    Thank you for your help           02:50 AM, 15th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:52 AM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5004285