Subject: New Reply Received - I need to replace this item please
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 14 Oct 2022 00:33:51 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  I need to replace this item please  Ticket comment <div dir="auto">
<span class="ryNqvb" style="color:rgb(0,0,0)">I noticed that there are two brakes on the bed wheel and not in the four legs. Does this always happen or is it a defect?</span><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:23px;white-space:pre-wrap;background-color:rgb(26,115,232)"> </span><span class="jCAhz ChMk0b" style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:23px;white-space:pre-wrap"><span class="ryNqvb" style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif">Especially when these brakes are closed, I can move the bed and it is not stable </span></span>
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<div dir="auto"><span class="jCAhz ChMk0b" style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:23px;white-space:pre-wrap"><span class="ryNqvb" style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif"><br></span></span></div>
<div dir="auto"><span class="jCAhz ChMk0b" style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:23px;white-space:pre-wrap"><span class="ryNqvb" style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif">Thanks</span></span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 13 Oct 2022 at 3:15 PM Mayar Essam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">I order this  item at 26/9 and i revived it yesterday (12/10/2022)<div dir="auto">I found defect on one side of bed please check attached images</div>
<div dir="auto">No of order is : #9587879916</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjMxMDIwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SF90ahJazu4bIS8HiWs4T9UlKUEIbOl3omlKHtq_79c" data-id="2044002310209" style="width:750px;max-width:100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMjMxMDIwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZbpUeaT6B8pEOi9H6fLuxTnZXTIVCB_NNvJgy-uhasM" data-id="2044002310208" style="width:750px;max-width:100%"></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4999091