Subject: Note Added - [#4981153] What is problem
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Oct 2022 18:52:23 +0000

Hi ,    Max AbudahabiWTC added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4981153    Subject:  What is problem   Requester: [email-masked]    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team</div>
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<div class="MsoNormal">Please find the attached screenshot from shala portal </div>
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<div class="MsoNormal">As we checked in the system its shows that<b> </b>customer have been cancelled the entire order</div>
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<div class="MsoNormal">Status of the order <b>CANCELLED</b>
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<div class="MsoNormal">Thanks &amp; Regards </div>
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<div class="MsoNormal">Kristine </div>
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<div>From: Mayur Hotwani &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, October 13, 2022 12:32 PM<br>
<b>To:</b> Max AbudahabiWTC &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4981153] - What is problem</div>
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<span class="contentpasted0"><span style="font-size:12.0pt;color:black">Dear Store,</span></span><span style="font-size:12.0pt;color:black">
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<span class="contentpasted0"><span style="font-size:12.0pt;color:black">Please check and revert to the escalation team.</span></span><span style="font-size:12.0pt;color:black"></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#212121;background:#FFEE94'>Mayur Hotwani</span><span style='font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#212121'>Area Manager</span><span style='font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#212121'>Landmark Group, MAX Fashions </span><span style='font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#212121'>Mobile: +971-56-408-3951</span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#212121'> </span><span style='font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#212121'>Email:
<span style="background:#FFEE94"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></span><span style='font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121'></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#212121'>Web:   </span><span style="font-size:12.0pt;color:#212121"><a href="http://maxfashion.com/" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>http://maxfashion.com/</span></a></span><span style='font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#212121'></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, October 9, 2022 4:19 PM<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4981153] - What is problem</span> </div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Team,<br>
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Problem Statement: Late Shipping<br>
Exp Del Date: Oct 6, 2022<br>
Order ID: 9589081589</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Store Code: Max60300<br>
Tracking ID: N|A<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: Customer placed order on Oct 5, 2022 and till now the order has no consignment details. Please check and advise whether the order has been shipped out. If not, please ship it out on priority.<br>
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Regards,<br>
Ziena.</span></div>
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<span style="font-size:10.5pt"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4981153:1125156</span><span style="font-size:10.5pt">
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2044002286293'>Screenshot_20221013-220528 (002).jpg</a>