Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 08:21:48 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  escalation  Ticket comment <div>

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<div class="MsoNormal">I am very disappointed with the service! I already called the lady to cancel and return my money! I don’t understand what are you still waiting for.
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<div class="MsoNormal">I spent maybe 3 hours making the order as items kept going out of stock from my cart and the cart would say “please remove out of stock items” I had no idea what are they as there is no note of what are the out of stock items, I had to
 check one by one and then remove then checkout again and again “please remove out of stock items” That was my problem number one and I contacted customer service they said please check one by one items which is out of stock.</div>
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<div class="MsoNormal">The most frustrating thing is that despite the technical issue I chatted with one of the customer service to get back to me after 3 days of delay, they didn’t get back to me, I called after another 2 days where they told me oh sorry there
 is a technical issue. The items were gifts for an occasion, I trusted your service but you failed me. I already deleted the CenterPoint application and not thinking to ever order again. So please just return my money ASAP.</div>
<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal"> Ahlam</div>
<div class="MsoNormal">0509368591 </div>
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<div class="MsoNormal"><img id="[email-masked]" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTk5ODczNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pePbouFTDVkNBXpCoXoshsRr5NmYncjGLenIQE2OgBw" data-id="2044001998736" style="width: 5.7833in; height: 0.025in; max-width: 100%"></div>
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<div>From:<span style="color:black"> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, October 8, 2022 6:24:08 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> escalation</span> </div>
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<div><span style="font-size:10.5pt">Dear Customer,</span></div>
<div><span style="font-size:10.5pt">This email concerns your Customer Service case # 4947262</span></div>
<div><span style="font-size:10.5pt">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
<div><span style="font-size:10.5pt">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
<div><span style="font-size:10.5pt">Looking forward to your response.</span></div>
<div><span style="font-size:10.5pt"><span class="msoDel"><span>-</span></span>——</span></div>
<div><span style="font-size:10.5pt">Mohammed Murshed : </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Ahlam,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">​</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Thank you for your prompt response.<br>
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We sincerely apologize for our previous email, it was sent mistakenly.<br>
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We would like to assure you that this is definitely not the kind of experience we want for you when shopping with us. The order has been cancelled unfortunately at this time, after checking with our team it appears that the order could not be processed due
 to a technical issue.<br>
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We request you to please place a new order for the same item if available. We will try our best to ensure the order gets delivered to you.<br>
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Thank you for shopping with us and have a great day! Stay Safe!<br>
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Thank You,<br>
<span style="color:black">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt"><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>4947262:1125156</span><span style="font-size:10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4947262