Subject: Note Added - [#4780171] POD
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 03:20:47 +0000

Hi ,    Prakash Iyangar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4780171    Subject:  POD   Requester: Mariam Eisa    Note Content:   <div>
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<div dir="ltr">Approved for refund. </div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, October 11, 2022 2:32:50 AM<br>
<b>To:</b> Prakash Iyangar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4780171] - POD
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<span dir="ltr" style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box"><span dir="ltr" style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Hi
 Team,<br>
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Kindly assist on the below case.<br>
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Thank you for your help!<br>
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Regards,<br>
M.Murshed</span></span>
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<blockquote class="x_freshdesk_quote">On Fri, 7 Oct at 9:08 AM <span class="x_separator">
, Max &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Team, <br>
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Hope you are doing well. <br>
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With reference to the order number: 9581008073 <br>
AWB: FP080522001126 <br>
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Order has been marked as delivered and customer is reporting not receiving this order. <br>
We have already checked with courier and as per them order has been delivered and we have requested for POD but all we got is DELIVERED . <br>
We re-confirm with the customer but he denied. <br>
The customer contacted us regarding this issue on 22 Jul 2022. We re-confirm on 1 Sep 2022 . <br>
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Customer is shopping with us since 7/2/21  and has 6 completed. <br>
The order against which customer is denying receiving is worth AED 234.00. <br>
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Kindly provide us a refund approval for this so we can close this case asap. <br>
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Thank you for your help! </div>
<div dir="ltr">Thank You,</div>
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<blockquote class="x_freshdesk_quote">On Fri, 2 Sep at 7:41 AM <span class="x_separator">
, Max &lt;[email-masked]&gt; wrote:
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<div>Hi Team, </div>
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<div>Hope you are doing well. </div>
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<div dir="ltr">With reference to the order number: 9581008073 </div>
<div dir="ltr">AWB: FP080522001126 </div>
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<div>Order has been marked as delivered and customer is reporting not receiving this order. </div>
<div>We have already checked with courier and as per them order has been delivered and we have requested for POD but all we got is DELIVERED . </div>
<div>We re-confirm with the customer but he denied. </div>
<div dir="ltr">The customer contacted us regarding this issue on 22 Jul 2022. We re-confirm on 1 Sep 2022 . </div>
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<div dir="ltr">Customer is shopping with us since 7/2/21  and has 6 completed. </div>
<div><span dir="ltr">The order against which customer is denying receiving is worth AED 234.00. </span></div>
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<br>
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<div>Kindly provide us a refund approval for this so we can close this case asap. </div>
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<div>Thank you for your help! </div>
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<div>CS Regards, </div>
<div>Bahashwan.</div>
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<blockquote class="x_freshdesk_quote">On Fri, 26 Aug at 3:59 PM <span class="x_separator">
, Max &lt;[email-masked]&gt; wrote:
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<div dir="rtl" style="text-align:right">مرحبا مريم,</div>
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<div dir="rtl" style="text-align:right">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</div>
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<div dir="rtl" style="text-align:right">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</div>
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<div dir="rtl" style="text-align:right">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</div>
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<div dir="rtl" style="text-align:right">نحن نقدر صبرك.</div>
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<div dir="rtl" style="text-align:right">أصدقائك,</div>
<div dir="rtl" style="text-align:right">فريق الدعم.</div>
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