Subject: Ticket Assigned - Conversation with Me
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Oct 2022 01:39:15 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Me Me                    Hi           05:12 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:12 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:12 AM, 11th Oct                     Me                    1           05:12 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    Hello Me , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:12 AM, 11th Oct                     Me                    2           05:12 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:12 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:12 AM, 11th Oct                     Me                    3           05:13 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    Hi Me , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:13 AM, 11th Oct                     Me                    1           05:13 AM, 11th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:13 AM, 11th Oct                     Me                    #9589808026           05:14 AM, 11th Oct                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:14 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:14 AM, 11th Oct                     Me                    9589808026           05:14 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:14 AM, 11th Oct                     Me                    1           05:14 AM, 11th Oct                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:14 AM, 11th Oct                     Me                    9589808026           05:14 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    Your order status is  Verifying payment    We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.             05:14 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:14 AM, 11th Oct                     Me                    3           05:15 AM, 11th Oct                   Centrepoint UAE whatsapp bot                    Hi Me , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:15 AM, 11th Oct                     Me                    5           05:15 AM, 11th Oct                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:15 AM, 11th Oct                   Mohammed                    Hi , Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           05:15 AM, 11th Oct                     Me                    Hi sir           05:15 AM, 11th Oct                     Me                    I just want you to help me with this           05:16 AM, 11th Oct                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:17 AM, 11th Oct                     Me                    Everytime i will go to my message to check the ottp and if i will go back to centerpoint apps it will go back to zero           05:17 AM, 11th Oct                     Me                    Then now i check my point in shukran no points already           05:18 AM, 11th Oct                   Mohammed                   We'd like to confirm you that order 9589803519,9589808001,9589808017,9589808024 and 9589808026 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           05:19 AM, 11th Oct                   Mohammed                   Is there anything else may I assist you?           05:19 AM, 11th Oct                     Me                    Can you cancel all of that and i will  order again but my points in shukran is zero already..it means they deduct already my points           05:20 AM, 11th Oct                   Mohammed                   The amount will be refunded please allow us some time           05:21 AM, 11th Oct                     Me                    But i want to redeem also my shukran           05:22 AM, 11th Oct                     Me                    If i will buy my items           05:23 AM, 11th Oct                     Me                             05:23 AM, 11th Oct                   Mohammed                   Shukran point will be refunded to your account soon.           05:24 AM, 11th Oct                     Me                    So it means i cannot use it now           05:24 AM, 11th Oct                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           05:29 AM, 11th Oct                     Me                    You're welcome           05:29 AM, 11th Oct                     Me                    No problem           05:29 AM, 11th Oct                   Mohammed                   You place this order 9589803519 using your shukran point 283 and the order not placed sucessfuly.           05:30 AM, 11th Oct                   Mohammed                   Please wait for sometime if the point not refunded contact us again and we will de the needful.           05:31 AM, 11th Oct                   Mohammed                   Is there anything else may I assist you?           05:31 AM, 11th Oct                     Me                    I want to cancel all the verifying payment           05:32 AM, 11th Oct                   Mohammed                   We can not cancel it now please wait it will be cancel soon.           05:33 AM, 11th Oct                   Mohammed                   Is there anything else may I assist you?           05:35 AM, 11th Oct                     Me                    I hope all of that not successful           05:35 AM, 11th Oct                   Mohammed                   All the order you placed was not successful.           05:36 AM, 11th Oct                     Me                    Yes..because all of them still pending?           05:37 AM, 11th Oct                   Mohammed                   Non of this order placed you can consider them as cancelled order           05:38 AM, 11th Oct                   Mohammed                   9589803519,9589808001,9589808017,9589808024 and 9589808026           05:38 AM, 11th Oct                   Mohammed                   Is there anything else may I assist you?           05:38 AM, 11th Oct                     Me                    No           05:38 AM, 11th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:38 AM, 11th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4988446